Our Opening Hours
The surgery opens at 9am and closes at 6pm. The surgery will close for lunch between 1-2pm. All consultations are by appointment.
The aim of this is to minimise the stress that can occur in the waiting room for you and your pet. At Brannock we aim to provide you with an appointment that is convenient for you and appropriate for your animal’s health.
We aim to see you as close to your appointment time as possible. Unfortunately emergencies do happen and are in nature unpredictable and this can cause delays. We aim to inform you fully of any problems or delays.
In return we would appreciate at least 24hrs notice of any cancellations for consultations or surgery.
Appointments set aside time exclusively for you and your pet and if this is missed this time is wasted and another patient is deprived of the opportunity to be examined and treated.
Routine consulting times are as follows :-
Mon-Fri 9.30 – 10.30am
2.10 – 3.30pm
Sat am 9.30 – 11.30am
On arrival at the surgery please report to reception. All animals should be suitably restrained on leads or in baskets to avoid accidental injuries or escapes !!!!
If you are late….
If you are going to be late to your appointment please phone ahead to confirm that it is still suitable to attend. Anyone arriving late for an appointment will be seen at the discretion of the vet on duty.
This may involve waiting until a space becomes available which could mean a lengthy wait but in some circumstances the appointment may have to be re-arranged.
Repeat offences at either late or non attendance to appointments will be liable to a fee equivalent to a consultation fee currently £24.50 (at the discretion of the staff).
In an emergency always contact the surgery prior to arrival. This allows us to give you advice on immediate first aid on route and it allows us to prepare the surgery in advance of your arrival.
The vet may not be on site at all times and advance warning of a problem will allow us to contact the vet to make the necessary arrangements.
House visits are frequently requested when pets are very poorly and owners are concerned about moving them. However in most cases it is unlikely that the best or most speedy treatment can be given at home.
The surgery hosts all of the equipment necessary for any investigations and has a full range of medicines available to start the best and most appropriate treatment quickly.